1月19日起，鐵路12306平臺(tái)（含網(wǎng)站、App等，下同）推出旅客誤購限時(shí)免費(fèi)退票服務(wù)，旅客通過鐵路12306平臺(tái)購買乘車日期為2月2日及以后火車票時(shí)，如誤購車票在購票支付成功30分鐘內(nèi)且在開車前4小時(shí)以上，購票人可線上自助辦理退票，不收取退票費(fèi)，將進(jìn)一步提升旅客購票體驗(yàn)。

Starting Jan 19, the national railway ticket platform 12306 has introduced a free refund service for passengers who accidentally buy the wrong ticket. The move is designed to improve the digital booking experience for travelers, and is available on all of 12306's digital channels, including its website and mobile app.

Under the new policy, passengers who purchase a ticket for travel on or after Feb 2 through 12306 may cancel it online without charge, provided the refund is requested within 30 minutes of payment and at least four hours before the scheduled departure.

• 購票人如使用電子支付購票，票款將按原渠道退還；

• 如使用積分購票，將按原渠道返還積分，返還積分的有效期不變；
  

• 同一購票人在一個(gè)自然日內(nèi)限辦1個(gè)訂單誤購免費(fèi)退票業(yè)務(wù)，改簽車票、預(yù)約或候補(bǔ)購票等不辦理此業(yè)務(wù)；

• 目前鐵路部門實(shí)行階梯式退票政策，在規(guī)定免費(fèi)退票時(shí)間內(nèi)辦理退票的，不占用誤購免費(fèi)退票次數(shù)。

- Payments made electronically will be refunded through the original channel.

- Tickets bought with reward points will have the points fully reinstated, with no change to their validity period.

- Each passenger is limited to one free mistaken?purchase refund per calendar day. The service does not apply to ticket changes, advance reservations or waitlisted bookings.

- The new refund service operates alongside the existing tiered refund policy; refunds processed within other free?refund periods do not count toward the daily mistaken?purchase limit.

此外，如果旅客在線下售票窗口發(fā)生誤購，須當(dāng)場提出，工作人員會(huì)及時(shí)幫助旅客換發(fā)新票。

For errors made at station ticket counters, passengers must notify staff immediately to arrange an on?spot ticket exchange.

來源：央視新聞微信公眾號(hào) 中國鐵路

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