本人于2022年6月9日通過武漢之道在線教育科技有限公司（時名為武漢尚德在線教育科技有限公司）繳納41588元報名參加西北師范大學(xué)戲劇與影視學(xué)專業(yè)同等學(xué)力申碩學(xué)習(xí)，其中85%為培訓(xùn)費，15%為綜合服務(wù)管理費。當(dāng)時口頭宣傳是，通過尚德報名，“尚德幫忙申請院校，在線學(xué)習(xí)拿證，輔導(dǎo)入學(xué)后考試內(nèi)容，部分專業(yè)只考英語，輔導(dǎo)論文答辯，畢業(yè)通過率99%”。當(dāng)時口頭承諾的是2年就能結(jié)業(yè)拿學(xué)位證，但事實上拖延到了第3年，還在準(zhǔn)備論文階段。

On June 9, 2022, I paid ￥ 41,588 yuan through Wuhan Zhidao Online Education Technology Co., Ltd. (formerly known as Wuhan Shangde Online Education Technology Co., Ltd.) to enroll in the equivalent master's degree program in Drama and Film Studies at Northwest Normal University. Of this amount, 85% was for training fees and 15% for comprehensive service management fees. The verbal promotion at the time claimed that by enrolling through Sunlands Institution, "Sunlands Institution would assist with college applications, facilitate online learning to obtain certificates, provide tutoring for post-enrollment exam content (English-only tests for some majors), offer guidance for thesis defense, and ensure a 99% graduation pass rate." At the time, it was verbally promised that I could complete the program and obtain the degree certificate within two years. However, it has now been delayed to the third year, and I am still in the thesis preparation stage.

當(dāng)然，這是次要的，最重要的是，3月6日北京公司發(fā)來高達8000元的論文輔導(dǎo)費繳費通知！當(dāng)初繳納了41588元，怎么還要再交8000？本人就要求尚德機構(gòu)代繳，但一直未獲回應(yīng)。

While this is secondary, the most important issue is that on March 6, the Beijing company sent a notice requiring an additional 8,000 yuan for thesis guidance fees! I had already paid 41,588 yuan, so why do I need to pay another 8,000 yuan? I requested that Sunlands Institution pay this fee on my behalf, but I have not received any response.

本人就上網(wǎng)查詢學(xué)校學(xué)費究竟多少，在“在職研究生招生信息網(wǎng)”上查詢該項學(xué)費僅6000元，遂又聯(lián)系西北師大同力申碩招生老師詢問得知，學(xué)校學(xué)費的確僅6000元！

I then went online to check the actual tuition fees charged by the university and found on the "On-the-job Graduate Admissions Information Website" that the tuition fee for this program is only 6,000 yuan. I further contacted the admissions office for the equivalent master's degree program at Northwest Normal University and confirmed that the school's tuition fee is indeed only 6,000 yuan!

但這三年來，尚德機構(gòu)僅提供了英語輔導(dǎo)課以及組織聯(lián)絡(luò)服務(wù)，這么計算，尚德提供的英語培訓(xùn)課就是41588*85%-6000=29349.8元 ！也就是說尚德機構(gòu)提供的英語輔導(dǎo)課價值是西北師大學(xué)校提供的14門課程價值的約近5倍！這嚴重不合理！

However, over the past three years, Sunlands Institution has only provided English tutoring courses and organizational liaison services. Based on this calculation, the English training course provided by Sunlands amounts to 41,588 * 85% - 6,000 = 29,349.8 yuan! This means that the value of the English tutoring course provided by Sunlands is nearly five times the value of the 14 courses provided by Northwest Normal University! This is highly unreasonable!

為了核查這個問題，我又聯(lián)系了尚德機構(gòu)客服詢問單獨報名同力申碩英語培訓(xùn)班僅3980元！然而，打包價竟然折合29349.8元 ！也就說打包后的申碩英語培訓(xùn)課價值是單獨申碩英語培訓(xùn)課的7倍有余！

總體來說就是，尚德機構(gòu)將價值6000元的學(xué)校課程和價值3980的英語輔導(dǎo)課打包后就賣出了41588*85%=35349.8元的高價！

To verify this issue, I contacted Sunlands's customer service and learned that the fee for enrolling in the equivalent master's degree English training course separately is only 3,980 yuan! However, the bundled price is equivalent to 29,349.8 yuan! In other words, the value of the bundled English training course is more than seven times the price of the standalone English training course!

In summary, Shangde Institution packaged a school course worth 6,000 yuan with an English tutoring course valued at 3,980 yuan and sold the bundle for an exorbitant price of 35,349.8 yuan, which is 85% of 41,588 yuan!

更有意思的是，經(jīng)過一番協(xié)調(diào)溝通后，尚德機構(gòu)最初答應(yīng)退款2800，并告訴我退學(xué)后就無法進行后續(xù)論文答辯，但我咨詢過西北師大學(xué)校同力申碩辦退尚德機構(gòu)的學(xué)并不影響后續(xù)論文答辯，之后尚德機構(gòu)就又聯(lián)系我說一分錢都不退了！尚德機構(gòu)這是何等的言而無信！

However, after some communication, something even more interesting came to light.Sunlands Institution initially agreed to refund me 2,800 yuan and told me that dropping out would disqualify me from subsequent thesis defenses. But, after I consulted Northwest Normal University’s Office for Equal-Master’s Degree Applications, I learned that withdrawing from Sunlands Institution would not affect my eligibility for the thesis defense. Following this, Sunlands Institution contacted me again, now refusing to refund a single penny! What a blatant lack of integrity from Sunlands Institution!

我再重復(fù)一遍：請尚德機構(gòu)退還8000元學(xué)費，我自行繳納學(xué)校的8000元論文培訓(xùn)指導(dǎo)費，或者由尚德機構(gòu)代繳這筆8000元論文培訓(xùn)指導(dǎo)費！其他問題也就既往不咎了！

Let me reiterate: I demand that Sunlands Institution refund the 8,000 yuan tuition fee. I will personally pay the 8,000 yuan thesis training and guidance fee to the school, or Sunlands Institution can pay this 8,000 yuan thesis training and guidance fee on my behalf! If this is resolved, I will let go of all other issues!

事實上，尚德機構(gòu)與西北師大并沒有合作關(guān)系，但他的宣傳明顯存在誤導(dǎo)。尚德機構(gòu)作為經(jīng)營者對消費者隱瞞真相，沒有如實告知，違反《消費者權(quán)益保護法》第二十條第一款規(guī)定，經(jīng)營者向消費者提供有關(guān)商品或者服務(wù)的質(zhì)量、性能、用途、有效期限等信息，應(yīng)當(dāng)真實、全面，不得作虛假或者引人誤解的宣傳。

In fact, Sunlands Institution does not have a cooperative relationship with Northwest Normal University, yet its promotional activities clearly contain misleading information.

Sunlands Institution, as an operator, concealed the truth from consumers and failed to provide accurate information, thereby violating the first clause of Article 20 of the "Consumer Rights and Interests Protection Law." This law stipulates that operators must provide consumers with truthful and comprehensive information regarding the quality, performance, usage, and validity period of goods or services, and must not engage in false or misleading advertising.

依據(jù)《中華人民共和國消費者權(quán)益保護法》第二十六條的規(guī)定：“經(jīng)營者在經(jīng)營活動中使用格式條款的，應(yīng)當(dāng)以顯著方式提請消費者注意商品或者服務(wù)的數(shù)量和質(zhì)量、價款或者費用、履行期限和方式、安全注意事項和風(fēng)險警示、售后服務(wù)、民事責(zé)任等與消費者有重大利害關(guān)系的內(nèi)容，并按照消費者的要求予以說明。
經(jīng)營者不得以格式條款、通知、聲明、店堂告示等方式，作出排除或者限制消費者權(quán)利、減輕或者免除經(jīng)營者責(zé)任、加重消費者責(zé)任等對消費者不公平、不合理的規(guī)定，不得利用格式條款并借助技術(shù)手段強制交易。
格式條款、通知、聲明、店堂告示等含有前款所列內(nèi)容的，其內(nèi)容無效?！?br/>這個格式合同是尚德機構(gòu)提供的格式合同，對于論文輔導(dǎo)費究竟應(yīng)該算不算培訓(xùn)費，雙方發(fā)生分歧，有兩種完全不同的解釋，根據(jù)《民法典》第四百九十八條規(guī)定：“對格式條款的理解發(fā)生爭議的，應(yīng)當(dāng)按照通常理解予以解釋。對格式條款有兩種以上解釋的，應(yīng)當(dāng)作出不利于提供格式條款一方的解釋?！?br/>這個格式合同是由尚德提供的，但是尚德機構(gòu)不認為論文輔導(dǎo)費屬于培訓(xùn)費?，F(xiàn)本人訴求，請求認定論文輔導(dǎo)費屬于培訓(xùn)費，請尚德機構(gòu)代繳8000元論文輔導(dǎo)費！

According to Article 26 of the "Consumer Rights and Interests Protection Law of the People's Republic of China": "When using standard terms in business activities, business operators shall prominently draw consumers' attention to the quantity and quality of goods or services, price or fees, performance period and methods, safety precautions and risk warnings, after-sales services, civil liabilities, and other matters of significant interest to consumers, and provide explanations upon the request of consumers.
Business operators shall not use standard terms, notices, statements, or in-store announcements to exclude or restrict consumer rights, reduce or exempt their own responsibilities, or impose additional responsibilities on consumers, thereby creating unfair or unreasonable terms for consumers. They shall not use standard terms combined with technical means to force transactions.
If standard terms, notices, statements, or in-store announcements contain the aforementioned content, such content shall be invalid."

This standard contract is provided by Sunlands Institution. There is a dispute between the parties regarding whether the thesis guidance fee should be considered part of the training fee, with two completely different interpretations. According to Article 498 of the "Civil Code": "If there is a dispute over the interpretation of standard terms, the interpretation shall be based on the common understanding. If there are two or more interpretations of the standard terms, the interpretation unfavorable to the party providing the standard terms shall prevail."

This standard contract is provided by Sunlands Institution, but Sunlands Institution does not consider the thesis guidance fee to be part of the training fee. My request is to recognize the thesis guidance fee as part of the training fee and to demand that Sunlands Institution pay the 8,000 yuan thesis guidance fee on my behalf!